23 Jun Shop Talk with Hallmark Travel
A personal view of the travel industry from the High Street
Charmaine Hallmark of Hallmark Travel says…
Every year brings new challenges to the humble High Street travel agent!
The internet seducing you to ‘book direct’; trip advisor and its opinions and recommendations, Air BnB – really? You’ll stay in someone’s home? With no guarantees on health and safety or security policies? And then it seems nature plays its hand in our fate too – Zikka Virus, Bird Flu, Earthquakes and Tsunamis, Volcanic Ash..
… and politics and religion – coups, terrorist attacks, wars, and closed borders.
Oh my goodness, the travel business is doomed!
But no! I am delighted to say that we at Hallmark Travel have just celebrated our 27th year in West Street – and the people of East Grinstead are still travelling – further and in more comfort than ever before.
I loved the slogan we had a couple of years ago – ‘keep it local’ – it’s so easy to buy online in your own time, Amazon, Ebay – and gradually we lose our delightful little shops in the town, the heart of
our community. But we are out-witting the cyber competition and sticking to our space in town – offering old fashioned service with our own state of the art technology.
As an independent agent, we have no agenda to sell a particular holiday as we are not owned by a chain – we listen to you and choose the best holiday to match your needs and your price. Our customer satisfaction shows in the repeat and recommended customers we have, and they tell us so too.
Come and meet us – either drop in for a chat or e-visit us on our website!
You’ll find an enthusiastic crew, who have been with Hallmark Travel for many years, bringing their own personal travel experiences to work, ready and eager to help and talk to you. You won’t get a bag of brochures to
take away – unless you really want one! There’s a wealth of information on our website, from Inspirational Destinations to the hard, cold facts about visas and vaccinations.
Read our story in a timeline flip book of our magic moments over the years – follow our highs and our celebration landmark dates. You’ll see our achievements and our awards throughout the years – from Best Travel Agent for Canada back in 1991 to this year’s 2017 coup when we took the quiz trophy for Best Australia Specialist against the ‘big boys’, Travelbag and FlightCentre!
But actually, our best moments are here in town, in East Grinstead with friends I have made since primary school at St Peters. A network of contacts through EGBA, BNI and the High Street Traders Association. Wonderful clients whose trust I value and many who have become friends. Now we have the privilege to look after their next generation’s holidays and honeymoons while parents have moved to cruising or touring to much further and far flung destinations!
Try us for your next holiday – you won’t be pleasantly surprised – you’ll be properly WOWED! And to make you feel special even before you get to that holiday hotel – we will pop in an invitation to have a glass of bubbly in the business class lounge at the airport before you take off! Give us a call or meet us in our gallery!
Hallmark Travel – your local independent specialist travel agent – www.hallmarktravel.com